Seamless Agent-Assisted Payments | Elevate Your CX

WHY GLIDER

Elevate your customer experience and safeguard sensitive data with Glider. Our platform enables your contact centre agents to effortlessly manage secure payments.

Reduced AHT
PCI compliant

Fully customisable solution

Designed to seamlessly adapt to your specific business requirements, our white-label widget is easily connected into your existing processes and systems.

Configurable and tailored to your brand
Accessed as standalone app or via platforms like Genesys and Amazon Connect
Single sign-on integration available

Easy for agents to use

Enable agents to seamlessly engage customers across channels and securely facilitate bill payments on the spot. Importantly, mitigate the risk of a data breach by removing your phone systems and employees from PCI-DSS scope.

Create personalised payment requests and establish payment plans.
Send payment requests via SMS, email or webchat
Simplify PCI compliance

Example of text message and payment screen

Create best-in-class customer experiences

Don’t create friction by asking your customers to share card details over the phone. Increase customer satisfaction by offering a range of payment methods and peace of mind that their data is safe.

Offer a range of payment methods
Enable customers to pay now or set up a payment plan
Connects to your existing payment gateway

Real-time visibility on actions

Both the customer and agent can see real-time transaction information, enabling quick and secure resolution on payment queries.

Communication status updates
Instant payment confirmation
Email payment receipt available for both customer and agent

Optimise your payment strategies with real-time reporting

From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their billing and contact centre experiences.